Talk to a human
No ticket portal and no chatbot. Email the right address below and someone on the team replies within 24 hours on business days.
Product support
A shot failed, the product does not match your photo, or something in the dashboard is broken.
support@amazvid.comBilling & refunds
Invoices, plan changes, credits that did not arrive, and refund requests under the money-back guarantee.
billing@amazvid.comPrivacy & data requests
Access, export or deletion of your data, sub-processor questions, and GDPR paperwork.
privacy@amazvid.comSales & partnerships
Volume pricing, white-label delivery, API access, and agencies running more than a few client stores.
sales@amazvid.comHow to get this fixed on the first reply
Most support threads take three rounds because the first email is missing one detail. If you are writing about a shot that went wrong, include:
- The job ID from the video detail page — it points us straight at the render log.
- The product URL you submitted, so we can see what the scraper returned.
- Which camera move, lighting and background you picked.
- What you expected versus what came out.
If a render failed, check your credit balance first — failed jobs return their credits automatically, and you can retry from the dashboard for free.